Customer Service

Question:
How long will it take for my order to arrive? 

Answer:
Shipping time depends on when you place your order. Shipping also depends on the method chosen - we have a 24 hour processing period for all orders. If your order fits all authorization criteria then your order will ship on time. All Overnight/2nd Day orders placed before 12pm PST will ship out the same day (provided the parts are in stock). All orders placed after 12pm PST should ship out the following business day.

Shipping Tips - PLEASE READ BEFORE ORDERING:

We DO NOT ship nor deliver on holidays or weekends.

Delivery times by shipping method are:
FEDEX Priority Overnight-- the following business day
FEDEX 2nd Day Express -- 2 business days after the order is shipped
FEDEX Ground- 3-5 business days

FEDEX is the preferred method of shipment. Please call if other arrangements need to be made.


Question:
Can I return or exchange an item?   

Answer:
It's easy to return an item to Meziere.com as we have a full satisfaction 30 day return policy on most items we sell (excluding sale items). 


If for some reason you'd like to make a return, just pack everything back up in the original packaging, excluding hardware, call for an RMA number, and mail the whole thing to: 

Meziere Enterprises Inc.
ATTN: Returns Department 
220 S. Hale Ave. 
Escondido, CA 92029 

To properly process the return you need to use the packing slip. If you don't have it, make sure you include a note with your name, address, email address, and order number (if available from the confirmation email), and the reason for your return. Upon approval, we will issue you a credit to your credit card. We only pay return shipping if the original shipment was damaged, defective or incorrect (wrong color, size, or style).

Questions? Comments? Contact us! 

By email: meziere@meziere.com or by phone: 760.746.3273 

Feel free to use any method you wish. We are here to help you!   


Question:
What happens if an item I purchased turns out to be out of stock? 

Answer:
Though highly unusual, sometimes we sell out of items pictured on the website. If an item you ordered is out-of-stock, we will notify you via e-mail or phone as soon as possible. We will give you an estimated time of shipment and you may decide to have us back order the item or not.